Jira Service Management

{"xsrfToken":"6dfb6fdf279781dd444abf90d64c691d538999b8_lout","branding":{"id":"32","key":"its","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/32"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/229ab992-dae6-44f7-8a34-740d341d83fc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNmQyZDcyMS0yNzQwLTQzNjktYjQ4OS03NTViYzIzMWVhMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIyOWFiOTkyLWRhZTYtNDRmNy04YTM0LTc0MGQzNDFkODNmYyI6WyJyZWFkIl19LCJleHAiOjE2OTYwMDU4MjksIm5iZiI6MTY5NjAwNTIyOX0.mjMwZIowkjLsAFGYYFHe4X_3qc84OGIuJM4A6a5LyPo&client=36d2d721-2740-4369-b489-755bc231ea20&mode=fit","logoId":"229ab992-dae6-44f7-8a34-740d341d83fc","isLogoAvailable":true,"helpCenterTitle":"Welcome to Linaro's Service Desk","sharedPortalName":"Linaro Service Desk","userInitialAnnouncementHeader":"Using Service Desk","userInitialAnnouncementMessageWiki":"You can either start typing your request in the \"Find help and services\" box or click on a portal name (below) to get support from a specific team. Below the portal list, you can see the recent request types that you have used. If you are a Service Desk agent and need to access your tickets, click <a href=\"https://linaro-servicedesk.atlassian.net/jira/projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a> and browse the project list.","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Linaro's Service Desk","sharedPortalName":"Linaro Service Desk","announcementHeader":"Using Service Desk","announcementMessage":"You can either start typing your request in the \"Find help and services\" box or click on a portal name (below) to get support from a specific team. Below the portal list, you can see the recent request types that you have used. \\\\ \\\\ If you are a Service Desk agent and need to access your tickets, click [here|https://linaro-servicedesk.atlassian.net/jira/projects] and browse the project list.","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#636363","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"32","key":"its","projectId":11214,"serviceDeskId":32,"name":"IT Support","description":"Welcome! You can raise an IT Support request from the options provided. Request types where you see (Automated Request) in the name are handled automatically.","portalBaseUrl":"/servicedesk/customer/portal/32","onlyPortal":false,"reqTypes":[{"id":"565","name":"Account removal","descriptionHtml":"If there are any Member accounts that are no longer valid, this is the request type to use. The form will only match email addresses or names if they currently exist in the system. Do NOT use this for anyone with a Linaro email address. Use <a href=\"https://servicedesk.linaro.org/servicedesk/customer/portal/13/create/202\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://servicedesk.linaro.org/servicedesk/customer/portal/13/create/202</a> for assignees, member engineers and affiliate engineers.","callToAction":"Account removal","introHtml":"Select if there is one or more external accounts to be removed from Linaro Login","icon":12973,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12973","groups":[117],"key":""},{"id":"572","name":"CodeLinaro access request","descriptionHtml":"Use this form to request access to the various services offered by CodeLinaro. Please note that the form does not reflect any services you might currently already have access to. Please note that you must have already logged into CodeLinaro before submitting this request.","callToAction":"CodeLinaro access request","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[106],"key":""},{"id":"571","name":"Create new project on GitLab","descriptionHtml":"Fill out the fields to have a new project created on gitlab.com/Linaro if open source or gitlab.com/LinaroLtd if closed source.","callToAction":"Create new project on GitLab","introHtml":"Use this request to create a new project underLinaro or LinaroLtd on GitLab","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[112],"key":""},{"id":"539","name":"Help needed with GitHub","descriptionHtml":"","callToAction":"Help needed with GitHub","introHtml":"Use this request type for any GitHub-related question or issue","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[112],"key":""},{"id":"553","name":"Help needed with Linaro-hosted git/gerrit","descriptionHtml":"","callToAction":"Help needed with Linaro-hosted git/gerrit","introHtml":"Use this request type for any git-related question or issue specific to Linaro's own git/gerrit hosting infrastructure","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[112],"key":""},{"id":"563","name":"I can't login - please help!","descriptionHtml":"If you're having trouble logging into a Linaro service, please use this form. Please make sure you have read and followed the steps in <a href=\"http://linaro.co/forgotten-password-help\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://linaro.co/forgotten-password-help</a> first. If you are having problems logging into JIRA, please use <a href=\"http://linaro.co/jira-access-issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://linaro.co/jira-access-issue</a> instead as this will check your JIRA access first.","callToAction":"I can't login - please help!","introHtml":"Select if you're having trouble logging into a Linaro service. Please make sure that you have read and followed <a href=\"http://linaro.co/forgotten-password-help\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://linaro.co/forgotten-password-help</a> first. If you are having problems logging onto JIRA, please use <a href=\"http://linaro.co/jira-access-issue\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://linaro.co/jira-access-issue</a> instead.","icon":12986,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12986","groups":[118],"key":""},{"id":"540","name":"I have a problem regarding access to JIRA","descriptionHtml":"Use this request type if you require access to a project, or a particular object or issue within JIRA. If your problem is related to your password, please read the instructions at <a href=\"https://collaborate.linaro.org/display/IKB/Forgotten+Password+Help\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://collaborate.linaro.org/display/IKB/Forgotten+Password+Help</a> first before submitting a ticket here.","callToAction":"I have a problem regarding access to JIRA","introHtml":"Select if you require access to a project, or a particular object or issue within JIRA.","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[113],"key":""},{"id":"534","name":"I have a problem with a Linaro Service","descriptionHtml":"Use this request type if you would like to report an issue with any of the services ITS provides. Including but not limited to: bugs with JIRA/Confluence, services are down, webpages aren't working etc.","callToAction":"I have a problem with a Linaro Service","introHtml":"Select if you would like to report an issue with any of the services ITS provides","icon":12972,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12972","groups":[109],"key":""},{"id":"532","name":"I need access to Hackbox2 (Automated Request)","descriptionHtml":"Please make sure you understand the purpose and limitations of this service by reading the <a href=\"https://collaborate.linaro.org/display/IKB/Hackbox2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Hackbox2</a> documentation first.","callToAction":"I need access to Hackbox2 (Automated Request)","introHtml":"Select if you need access to hackbox2.linaro.org","icon":12988,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12988","groups":[111],"key":""},{"id":"547","name":"I need access to JIRA (Automated Request)","descriptionHtml":"Use this request type if you'd like to request access to JIRA (projects.linaro.org). Please note that approval may be needed so your request may take a few days to process.","callToAction":"I need access to JIRA (Automated Request)","introHtml":"Select if you'd like to request access to JIRA (projects.linaro.org)","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[113],"key":""},{"id":"551","name":"I need to add or remove members from a group (Automated Request)","descriptionHtml":"Use this request form if you'd like to manage the membership of a Linaro Login (LDAP) / Google group. A group can contain users and other groups. To see who is currently in the group, please use <a href=\"https://collaborate.linaro.org/display/IKB/View+Group+Memberships\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Group Memberships</a>. If you aren't sure of the name of the group, please use the <a href=\"https://collaborate.linaro.org/display/IKB/View+Linaro+Login+Groups\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Linaro Login Groups</a> tool. To see which groups you are responsible for, please use the <a href=\"https://collaborate.linaro.org/pages/viewpage.action?pageId=72876049\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Which Groups do I Manage?</a> tool.","callToAction":"I need to add or remove members from a group (Automated Request)","introHtml":"Select if you'd like to add or remove users or groups from a group on Linaro Login (LDAP).","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[116],"key":""},{"id":"548","name":"I need to create a group (Automated Request)","descriptionHtml":"Use this request type if you would like an Linaro Login (LDAP) / Google group created. If you would like more than one group, please create separate requests. Please note that it is up to the owner(s) of the group to manage the group membership once the group is created. PLEASE NOTE! Do not use the equals sign (=) in the group name or group description. Your request will be declined if you do. This is due to a limitation at Google's end. A limitation with the Atlassian Cloud products means that groups cannot be renamed once created. It is necessary to create new groups and, optionally, delete old ones if a name change is required.","callToAction":"I need to create a group (Automated Request)","introHtml":"Select if you'd like to have a group created on Linaro Login (LDAP).","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[116],"key":""},{"id":"538","name":"I need to create a mailing list","descriptionHtml":"Use this request type if you would like a mailing list created on Mailman (lists.linaro.org). If you would like more than one list, please create separate requests. You must read, and agree to, the responsibilities of list owners before the list is created. See <a href=\"https://collaborate.linaro.org/display/IKB/Mailman+List+Administration\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mailman List Administration</a> for more","callToAction":"I need to create a mailing list","introHtml":"Select if you would like a mailing list created on lists.linaro.org","icon":12996,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12996","groups":[114],"key":""},{"id":"555","name":"I need to delete a group (Automated Request)","descriptionHtml":"Use this request type if you'd like to delete a group from Linaro Login (LDAP) and Google. Please note that the group must be empty before the automation will delete it. Please use the <a href=\"https://collaborate.linaro.org/display/IKB/View+Group+Memberships\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Group Memberships</a> tool or the <a href=\"https://collaborate.linaro.org/display/IKB/View+Linaro+Login+Groups\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Linaro Login Groups</a> tool if you aren't sure if the group has any members.","callToAction":"I need to delete a group (Automated Request)","introHtml":"Select if you'd like to delete a Linaro Login (LDAP) group.","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[116],"key":""},{"id":"542","name":"I need to schedule a maintenance window","descriptionHtml":"","callToAction":"I need to schedule a maintenance window","introHtml":"Use this request type if you would like IT Services to schedule a maintenance window for any work that needs to be done on a service provided.","icon":12988,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12988","groups":[111],"key":""},{"id":"554","name":"I need to transition a user account (Automated Request)","descriptionHtml":"Use this request type if you would like a user to be transitioned TO or FROM a @linaro.org account. You can transition more than one type of account at once by adding each email address on a separate line in the text box below, e.g. firstname.lastname@linaro.org anothername.familynamename@membercompany.com The above example would transition \"firstname.lastname@linaro.org\" to \"firstname.lastname@some.other.domain\" and \"anothername.familynamename@membercompany.com\" to \"anothername.familynamename@linaro.org\". This request form will intuitively know which way each account needs to be transitioned. DO NOT list the person with both their external email address and their Linaro email address. The automation works out what the new email address should be. If you specify both, you will end up with an error.","callToAction":"I need to transition a user account (Automated Request)","introHtml":"Select if you would like a user to be transitioned to or from a @linaro.org account.","icon":12977,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12977","groups":[117],"key":""},{"id":"523","name":"I need to view and/or change the ownership of a group (Automated Request)","descriptionHtml":"","callToAction":"I need to view and/or change the ownership of a group (Automated Request)","introHtml":"Select if you would like to view or change the ownership of a Linaro Login (LDAP) group.","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[116],"key":""},{"id":"557","name":"I'd like to create an external account or add a contact (Automated Request)","descriptionHtml":"If you'd like to create an external user account or a contact on Linaro Login, this form will automatically set it up for you. Do I need an external account or a contact? An external account is for a non-Linaro person who needs access to a Linaro service that is authenticated by the Linaro Login. A contact is a a non-Linaro person who just needs to be added to a group on Linaro Login.","callToAction":"I'd like to create an external account or add a contact (Automated Request)","introHtml":"Select if you'd like to have an external user account or a contact created on Linaro Login (LDAP)","icon":12977,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12977","groups":[117],"key":""},{"id":"536","name":"I'd like to license, update or install a JIRA or Confluence Plugin","descriptionHtml":"Use this request type if you would like a plugin to be updated on any of the JIRA or Confluence servers, or if you want to install a new plugin, or if you need a plugin license to be added or renewed.","callToAction":"I'd like to license, update or install a JIRA or Confluence Plugin","introHtml":"Select if you would like a plugin to be updated on any of the JIRA or Confluence servers, or if you want to install a new plugin, or if you need a plugin license to be added or renewed.","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[113],"key":""},{"id":"520","name":"I'm having problems with Google two-factor/two-step authentication ","descriptionHtml":"","callToAction":"I'm having problems with Google two-factor/two-step authentication ","introHtml":"Select if you are having problems with 2FA/2SV Two-factor/Two-step authentication.","icon":12986,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12986","groups":[118],"key":""},{"id":"564","name":"Infrastructure Request Form","descriptionHtml":"Use this request type if you need to request any changes to infrastructure managed by IT Services - i.e. DNS requests, instance requests etc. PLEASE NOTE: If you aren't sure whether it is Systems or IT Services that manages the infrastructure you are asking about, please look at <a href=\"https://git.linaro.org/infrastructure/ansible-playbooks.git/tree/hosts\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this</a> which lists everything that the Systems team manages. If it is on that list, please go to <a href=\"https://projects.linaro.org/projects/LSS/issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://projects.linaro.org/projects/LSS/issues</a> and then click on the Create button. PLEASE NOTE: If you are requesting a DNS change, please note that we now require FQDNs for the endpoint, not IP addresses. This makes it clearer as to which provider is being used to host the endpoint. Thank you for your understanding.","callToAction":"Infrastructure Request Form","introHtml":"Select if you need to request any changes to our current ITS Infrastructure - i.e. DNS requests, instance requests etc.","icon":12988,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12988","groups":[111],"key":""},{"id":"561","name":"Invite assignee/Member engineer/Affiliate engineer to Slack channel","descriptionHtml":"Assignees, Member Engineers and Affiliate Engineers must be invited to Slack channels. This can only be performed by admins of the Slack workspace, hence this request type. If the specified Slack channel is a private one, you will need to invite @admins to the Slack channel so that your request can be fulfilled. Invitations will expire after 90 days and must be re-requested if still required.","callToAction":"Invite assignee/Member engineer/Affiliate engineer to Slack channel","introHtml":"","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[115],"key":""},{"id":"568","name":"IRC Proxy Account Request","descriptionHtml":"Use this request type if you would like to use the <a href=\"https://collaborate.linaro.org/display/IKB/ZNC+-+IRC+Proxy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IRC Proxy (ZNC) service</a>. Note: You must have <a href=\"https://collaborate.linaro.org/display/NST/Managing+personal+data+in+Cascade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">recorded your nick in your information on Cascade</a>.","callToAction":"IRC Proxy Account Request","introHtml":"Select if you would like to use the IRC Proxy (ZNC) service and need an account setting up","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[107],"key":""},{"id":"533","name":"License Request Form","descriptionHtml":"Use this request type for licensing requests such as VPN's, FlexLM, DS-5, ARM licenses etc.","callToAction":"License Request Form","introHtml":"Select for licensing requests such as VPN's, FlexLM, DS-5, ARM licenses etc.","icon":13007,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13007","groups":[109],"key":""},{"id":"567","name":"My problem isn't listed","descriptionHtml":"Use this request type if you cannot find a suitable ticket type listed for your request or issue. PLEASE NOTE: If you are raising a ticket about an existing service, please look at <a href=\"https://git.linaro.org/infrastructure/ansible-playbooks.git/tree/hosts\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this</a> which lists everything that the Systems team manages. If it is on that list, please go to <a href=\"https://projects.linaro.org/servicedesk/customer/portal/1/group/11\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://projects.linaro.org/servicedesk/customer/portal/1/group/11</a> instead.","callToAction":"My problem isn't listed","introHtml":"Select if you cannot find a suitable ticket type listed for your request or issue","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[113,114,115,116,117,118,109,111],"key":""},{"id":"556","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":13005,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13005","groups":[108],"key":""},{"id":"550","name":"Which groups do I own? (Automated Request)","descriptionHtml":"Simply create this ticket and the automation will list any groups on Linaro Login that you are recorded as one of the owners for. PLEASE NOTE that it can take the automation several minutes before a response is added to the ticket.","callToAction":"Which groups do I own? (Automated Request)","introHtml":"Provides a list of all groups that you are an owner for","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[116],"key":""},{"id":"527","name":"(AWS issue)","descriptionHtml":"","callToAction":"(AWS issue)","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"516","name":"(Create user account)","descriptionHtml":"","callToAction":"(Create user account)","introHtml":"","icon":12977,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12977","groups":[],"key":""},{"id":"543","name":"(Deprecated) I need access to JIRA","descriptionHtml":"Use this request type if you'd like to request access to JIRA (projects.linaro.org). Please note that approval may be needed so your request may take a few days to process.","callToAction":"(Deprecated) I need access to JIRA","introHtml":"Select if you'd like to request access to JIRA (projects.linaro.org)","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"522","name":"(Deprecated) I need to add or remove users from a group","descriptionHtml":"Use this request form if you'd like to manage the membership of a Linaro Login (LDAP) / Google group. To see who is currently in the group, please use <a href=\"https://collaborate.linaro.org/display/IKB/View+Group+Memberships\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Group Memberships</a>. If you aren't sure of the name of the group, please use the <a href=\"https://collaborate.linaro.org/display/IKB/View+Linaro+Login+Groups\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Linaro Login Groups</a> tool. To see which groups you are responsible for, please use the <a href=\"https://collaborate.linaro.org/pages/viewpage.action?pageId=72876049\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Which Groups do I Manage?</a> tool.","callToAction":"(Deprecated) I need to add or remove users from a group","introHtml":"Select if you'd like to add or remove users from a group on Linaro Login (LDAP).","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[],"key":""},{"id":"541","name":"(Deprecated) I need to delete a group","descriptionHtml":"Use this request type if you'd like to delete a group from Linaro Login (LDAP) and Google. Please note that the group must be empty before the automation will delete it. Please use the <a href=\"https://collaborate.linaro.org/display/IKB/View+Group+Memberships\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Group Memberships</a> tool or the <a href=\"https://collaborate.linaro.org/display/IKB/View+Linaro+Login+Groups\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">View Linaro Login Groups</a> tool if you aren't sure if the group has any members.","callToAction":"(Deprecated) I need to delete a group","introHtml":"Select if you'd like to delete a Linaro Login (LDAP) group.","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[],"key":""},{"id":"518","name":"(Deprecated) I need to view and/or change the ownership of a group","descriptionHtml":"Use this request type if you would like to view the current ownership of a group or change who the current owners are for a group on Linaro Login.","callToAction":"(Deprecated) I need to view and/or change the ownership of a group","introHtml":"Select if you would like to view or change the ownership of a Linaro Login (LDAP) group.","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[],"key":""},{"id":"549","name":"(Deprecated) I've forgotten my Linaro Login password","descriptionHtml":"Specify the email address of the account to have its password reset and click on Create. The specified email address will either receive instructions on how to reset the password or details of a new temporary password. Most services within Linaro's infrastructure will authenticate using your Linaro Login credentials. If you've forgotten the password for a service that does not use these credentials, please use the following form instead: <a href=\"https://servicedesk.linaro.org/servicedesk/customer/portal/3/create/83\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Forgotten Password / Cannot Login to Service</a>","callToAction":"(Deprecated) I've forgotten my Linaro Login password","introHtml":"Select if you have forgotten your Linaro Login password.","icon":12986,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12986","groups":[],"key":""},{"id":"569","name":"(Deprecated) IRC Cloak Request (A)","descriptionHtml":"Use this request type if you would like a Linaro cloak for your IRC nick on Freenode. Note: * You must have <a href=\"https://collaborate.linaro.org/display/NST/Managing+personal+data+in+Cascade\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">recorded your nick in your information on Cascade</a>. * You must have <a href=\"https://collaborate.linaro.org/display/IKB/Registering+Your+IRC+Nickname\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">registered your nick with NickServ</a>.","callToAction":"(Deprecated) IRC Cloak Request (A)","introHtml":"Select if you would like a Linaro cloak for your IRC nick","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"531","name":"(Deprecated) Transition User Account","descriptionHtml":"Use this request type if you would like a user to be transitioned TO or FROM a @linaro.org account.","callToAction":"(Deprecated) Transition User Account","introHtml":"Use this request type if you would like a user to be transitioned TO or FROM a @linaro.org account","icon":12977,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12977","groups":[],"key":""},{"id":"525","name":"(Desktop Support - Android)","descriptionHtml":"","callToAction":"(Desktop Support - Android)","introHtml":"","icon":12994,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12994","groups":[],"key":""},{"id":"526","name":"(Desktop Support - iOS)","descriptionHtml":"","callToAction":"(Desktop Support - iOS)","introHtml":"","icon":12994,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12994","groups":[],"key":""},{"id":"524","name":"(Desktop Support - Mac OS)","descriptionHtml":"","callToAction":"(Desktop Support - Mac OS)","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"545","name":"(Desktop Support - Windows)","descriptionHtml":"","callToAction":"(Desktop Support - Windows)","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"535","name":"(Increase instance storage)","descriptionHtml":"","callToAction":"(Increase instance storage)","introHtml":"Also use for modify storage configuration requests","icon":12988,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12988","groups":[],"key":""},{"id":"537","name":"(LDAP / GCDS Issue)","descriptionHtml":"","callToAction":"(LDAP / GCDS Issue)","introHtml":"Use this request type for issues with LDAP or GCDS (usually results from check scripts).","icon":12976,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12976","groups":[],"key":""},{"id":"529","name":"(Mailman admin)","descriptionHtml":"","callToAction":"(Mailman admin)","introHtml":"","icon":12996,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12996","groups":[],"key":""},{"id":"530","name":"(Modify or create a shared calendar)","descriptionHtml":"","callToAction":"(Modify or create a shared calendar)","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"528","name":"(Problem with wireless network connection)","descriptionHtml":"","callToAction":"(Problem with wireless network connection)","introHtml":"","icon":12979,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12979","groups":[],"key":""},{"id":"546","name":"(SSH keys issue)","descriptionHtml":"","callToAction":"(SSH keys issue)","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"560","name":"Add Member","descriptionHtml":"","callToAction":"Add Member","introHtml":"Provide the details required to add a new Member to Linaro Login.","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"558","name":"Approval test","descriptionHtml":"","callToAction":"Approval test","introHtml":"","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"559","name":"Delete Member","descriptionHtml":"","callToAction":"Delete Member","introHtml":"Delete a Member from Linaro Login. NOTE! This will result in all accounts associated with that Member being deleted as well!","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"519","name":"DS-5 licence request","descriptionHtml":"Employees and assignees may use this request type to obtain an Ultimate Edition licence for Arm's <a href=\"https://developer.arm.com/products/software-development-tools/ds-5-development-studio\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DS-5 Development Studio</a>. If there are unallocated licences, you will be issued one immediately.","callToAction":"DS-5 licence request","introHtml":"","icon":13007,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13007","groups":[],"key":""},{"id":"566","name":"Engineering Effort Calculations","descriptionHtml":"There are two options that can be picked when creating this automated request type - initialise and calculate. Initialise initialises or updates a sheet for this quarter's data. It always works on the *current* quarter. If a sheet does not exist for the current quarter, this option will create one and copy the data from the last quarter. If the sheet already exists, it will be updated with the correct staff and Lead Project lists. Note that using this option prevents the calculate option being used on the previous quarter. Calculate updates the statistics for the *most recent quarter* - for example, if we are in Q3 but there isn't a Q3 sheet yet, the calculate option will refresh the calculations for the Q2 data. Note: If this ticket is run too frequently, we can hit Google's API usage limits, resulting in 'Sleeping for 30 seconds' appearing in the output. That is normal behaviour.","callToAction":"Engineering Effort Calculations","introHtml":"To initialise or update Engineering Effort calculations.","icon":12993,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12993","groups":[],"key":""},{"id":"521","name":"Exit Automation","descriptionHtml":"","callToAction":"Exit Automation","introHtml":"","icon":12973,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12973","groups":[],"key":""},{"id":"552","name":"Group Test DO NOT USE","descriptionHtml":"Use this request type if you would like an Linaro Login (LDAP) / Google group created. If you would like more than one group, please create separate requests. Please note that it is up to the owner(s) of the group to manage the group membership once the group is created.","callToAction":"Group Test DO NOT USE","introHtml":"DO NOT USE","icon":12972,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12972","groups":[],"key":""},{"id":"544","name":"I need to stop or start a development server","descriptionHtml":"This request will automatically stop or start (depending on the current state) one of the development instances in the drop down. You can only stop or start one at a time, to stop or start multiple instances, you need to create a separate request for each one.","callToAction":"I need to stop or start a development server","introHtml":"Select if you would like to stop or start a development server.","icon":12982,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12982","groups":[],"key":""},{"id":"570","name":"I'm a list admin and I've lost my password","descriptionHtml":"","callToAction":"I'm a list admin and I've lost my password","introHtml":"Select if you've forgotten or lost your Mailman list admin password.","icon":12996,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12996","groups":[],"key":""},{"id":"517","name":"Modify Member Interests/Segment Groups","descriptionHtml":"","callToAction":"Modify Member Interests/Segment Groups","introHtml":"Specify membership level, segment group and interests.","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""},{"id":"562","name":"Upload Member Logo","descriptionHtml":"","callToAction":"Upload Member Logo","introHtml":"The Member logo image is used on various Linaro web sites.","icon":10732,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[],"key":""}],"reqGroups":[{"id":118,"name":"Login Issues"},{"id":117,"name":"User Accounts"},{"id":116,"name":"Groups"},{"id":115,"name":"Slack"},{"id":114,"name":"Mailing Lists (Mailman)"},{"id":113,"name":"JIRA / Confluence"},{"id":106,"name":"CodeLinaro"},{"id":112,"name":"Git / GitLab / GitHub"},{"id":107,"name":"IRC"},{"id":111,"name":"Infrastructure Requests"},{"id":109,"name":"Miscellaneous Requests"},{"id":108,"name":"Work in Progress "}],"orderMapping":{"117":[565,557,554,567],"106":[572],"112":[571,553,539],"118":[520,563,567],"113":[547,540,536,567],"114":[538,567],"111":[564,532,542,567],"115":[561,567],"107":[568],"116":[550,548,551,523,555,567],"109":[533,534,567],"108":[556]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":32,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"Reporting an outage?","userLanguageMessageWiki":"Please check <a href=\"https://dash.linaro.org\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://dash.linaro.org</a> before letting us know of a problem with a system. 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Please make sure you have read and followed the steps in <a href=\"http://linaro.co/forgotten-password-help\" class=\"external-link\" rel=\"nofollow noreferrer\">http://linaro.co/forgotten-password-help</a> first. If you are having problems logging into JIRA, please use <a href=\"http://linaro.co/jira-access-issue\" class=\"external-link\" rel=\"nofollow noreferrer\">http://linaro.co/jira-access-issue</a> instead as this will check your JIRA access first.","icon":12986,"iconUrl":"https://linaro-servicedesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12986","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide us with a detailed description of your request or issue","descriptionHtml":"Please provide us with a detailed description of your request or issue","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Enter a short summary of the problem you're having","descriptionHtml":"Enter a short summary of the problem you're having","required":true,"displayed":false,"presetValues":["Forgotten Linaro Login Password Request"]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach any files that you think might help us to help you","descriptionHtml":"Please attach any files that you think might help us to help you","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/32/create/563","requestValidateBaseUrl":"/servicedesk/customer/portal/32/validate/563","calendarParams":{"firstDay":0,"date":"2023-09-29T16:33:49+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNmQyZDcyMS0yNzQwLTQzNjktYjQ4OS03NTViYzIzMWVhMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTIxNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2OTYwMDY0MjksIm5iZiI6MTY5NjAwNTIyOX0.3Z6aUU2hsVGl_FYa3ulXL70_RKBRHqudNnKzEn7Id8U","targetCollection":"upload-project-11214","endpointUrl":"https://api.media.atlassian.com","clientId":"36d2d721-2740-4369-b489-755bc231ea20","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}